Return & Exchange Policy – Sui Kaari

At Sui Kaari, every piece is crafted with attention to detail and quality. We aim to provide a seamless and transparent shopping experience. Please read our policy carefully before making a purchase.

1. Return & Exchange Window

  • Returns or exchanges must be requested within 5 days of delivery
  • Requests made after this period may not be accepted

2. Eligibility Criteria

To qualify for a return or exchange:

  • The item must be unused, unwashed, and unworn
  • All original tags and packaging must be intact
  • The product must be in resalable condition
  • The request must be raised within the allowed timeframe

3. Return & Exchange Conditions

a. If the Issue is from Our Side

(Wrong size sent, defective item, incorrect product)

  • We will cover the return shipping cost
  • Reverse pickup may be arranged (where available)
  • You will receive:
    • A replacement (subject to availability), or
    • Store credit / refund (as applicable)

b. If the Return is Customer-Initiated

(Size issue, change of mind, preference)

  • Return shipping charges will be borne by the customer
  • You may need to self-ship the product to our address
  • After quality inspection:
    • Store credit or exchange will be processed

4. Return Process

To initiate a return or exchange:

📧 Email us at care@suikaari.com with:

  • Order ID
  • Registered Email / Phone Number
  • Reason for return or exchange
  • Clear images (if product is defective or incorrect)

Once approved, our team will guide you through the next steps.

5. Quality Check & Approval

  • All returned items undergo a quality inspection
  • If the product does not meet return criteria, it may be sent back
  • Approved returns will be processed within a reasonable timeframe

6. Refunds & Store Credit

  • Refunds (if applicable) or store credit are issued after quality check
  • Store credit can be used for future purchases on Suikaari.com

7. Important Notes

  • Sale or promotional items may have limited return eligibility
  • Exchanges depend on product availability
  • Sui Kaari reserves the right to refuse returns that do not meet conditions

8. Return Shipping Address

Sui Kaari
First Floor, Room No. 5
Laptop Building
Zone 1, Ward No 14, Tatarpur
Near Royal Enfield Showroom
Bhagwan Mahaveer Path
Bhagalpur, Bihar – 812002

9. Contact Us

For any queries or support:

📧 Email: care@suikaari.com
🌐 Website: https://suikaari.com

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